From "I need help" to a treatment plan in your pharmacy queue.
A complete visit usually takes under two hours. Here's exactly what happens at each step — and what's included.
Tell us what's going on
A short ten-minute intake captures your medical history, current medications, allergies, and the specifics of your concern. The questionnaire adapts to your reason for the visit so you don't get asked irrelevant questions.
You'll also confirm your state of residence early — telehealth is regulated state by state, and we want to route you to the right clinician on the first try.
Match with a licensed clinician
We pair you with a nurse practitioner who is licensed in your state and experienced with your concern. You'll see their name, credentials, and a short bio before the visit begins. Every visit is reviewed by a real clinician — not an algorithm.
Verification is quick: a photo of your ID and a selfie. Then payment — cash-pay, exact price shown before checkout.
Visit by message or video
Most visits are asynchronous — your clinician reviews your intake and responds the same day with a treatment plan, follow-up questions, or a request to jump on video.
Prefer to talk? Pick a video time that works for you. Either way, your records stay in your portal and your clinician stays the same.
Get your plan, plus 14 days of follow-up
Your clinician's plan posts to your portal with an after-visit summary you can download. Any prescriptions are sent electronically to the pharmacy of your choice.
For the next 14 days, message your clinician with side-effect questions, progress check-ins, or anything you didn't think to ask the first time. No extra charge, no second visit needed.
What every visit comes with
- A licensed nurse practitionerReviews your full intake and owns the clinical decisions.
- A written treatment planPosted to your portal, downloadable as an after-visit summary.
- E-prescriptionsSent to the pharmacy of your choice when clinically appropriate.
- 14 days of follow-up messagingWith the same clinician — included, not billed extra.
- A downloadable superbillIf you want to submit to your insurance for out-of-network reimbursement.
What we cannot do online
Sinad Labs visits are not a substitute for emergency care, in-person diagnostics, or hands-on procedures. Some conditions require labs, imaging, or a physical exam — when that's the case, your clinician will tell you and refer you to an in-person resource.
Federal and state law restricts the prescription of certain controlled substances by telehealth. Our clinicians follow those rules. If a medication can't be prescribed online, we'll explain why and what your options are.
Start when you're ready
Most patients are matched with a clinician within hours. The intake takes ten minutes.